If you’re experiencing a service issue or outage, call 888.758.8976 for the fastest service during regular business hours or 24-hour Internet support. You may also use this form to report your service issue, and a customer care representative will get back with you as soon as possible.

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Status of Services

SKT TV  – We are continuing to investigate buffering and network errors with SKT TV. Please continue to call or submit a report of the issue that you’re experiencing. 

As a continuation of our efforts to improve the app and to eliminate buffering and network errors, we are performing updates that may cause outages up to 15 minutes each morning during the maintenance window from midnight to 6 a.m. Tuesday, April 9, through Friday, April 12. In addition, we anticipate an outage lasting approximately 1.5 hours starting around 1 a.m. for SKT TV on Friday, April 19, to install new equipment.

Other services – All other services are operational. If you experience an issue with your service, please fill out the form or call 888.758.8976.