Power Cycle your Modem and Router

  1. Make sure to follow the order listed to turn the equipment off and back on in this particular sequence:
  2. Turn off your computer(s).
  3. Unplug the modem’s power cord.
  4. If a router is connected, unplug the router’s power cord.
  5. Check for loose cables.
  6. Plug in the modem.
  7. Plug in the router.
  8. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  9. If this doesn’t work, perhaps there is a temporary outage.

Check for service outage

Make sure to follow the order listed to turn the equipment off and back on in this particular sequence:

  1. Wait 15-30 minutes and try to get on the Internet again.
  2. Visit our Website for outage information, here.
  3. Call us at 800.968.1855
  4. In some cases, service is interrupted for non-payment. If you think this may be the reason for the outage, call us at 888.758.8976.
***USERNAME must ALWAYS be your full SKT email address.

POP and IMAP server – mail.sktc.net
SMTP server – smtp.sktc.net

POP Port 995
IMAP Port 993
SMTP Port 465

Setting up an Apple phone or iPad
Open Settings
Mail Contacts and Calendars
Add Account
Add Mail Account
INCOMING MAIL SERVER:  mail.sktc.net
Username is the full SKT email XXXXX@sktc.net
OUTGOING MAIL SERVER:  smtp.sktc.net
Tap Save


Setting up an Android phone or tablet
Go to Apps and Settings
Select Accounts
Add Account
Enter your FULL email address and password
Choose manual set up
Select IMAP
Fill in all fields (email, username[use email again], password
IMAP server – smtp.sktc.net
Security type – choose SSL
Port – 465
Check the box for Require sign-in

Email and password

– A  virus can come in attached to an e-mail, on a CD, and also via an infected website. Once on your computer, viruses can be responsible for a variety of things, from changing your wallpaper (irritating but not dangerous) to deleting files at random on your machine and replacing them with infected copies that have the potential of affecting your computer’s performance.

– Anti-virus software packages operate in many different ways, depending on how the vendor chooses to implement their software. What they all have in common, however, is the ability to look for patterns in files (or in the memory) to indicate the possible presence of a known virus.   New viruses are discovered daily. The effectiveness of anti-virus software is dependent on having the latest virus profiles installed on your computer.

SKT’s Internet Security Suite includes a built-in, anti-spyware utility. Click here for pricing and more information about the SKT Internet Security Suite.

The following are some websites to download free virus removal software. SKT DOES NOT ENDORSE OR SUPPORT ANY OF THE FOLLOWING PROGRAMS. We are simply providing information about options for removing and controlling viruses.

www.grisoft.com – (free version available)

From Webopedia:

A pop-up ad is a type of window that appears on top of (over) the browser window of a website that a user has visited. In contrast to a pop-under ad, which appears behind (in back of) the browser window, a pop-up is more obtrusive, as it covers other windows, particularly the window that the user is trying to read. Pop-up ads are used extensively in advertising on the Web, though advertising is not the only application for pop-up windows.

Programs That Stop Pop-Ups:

Google Toolbar
SKT Internet Security Suite
Also View PC Magazine’s Review Of 6 Other Pop-Up Blockers

SKT Internet Security Suite offers help with pop-up ads.

For additional information please click here:  http://www.webopedia.com/TERM/P/popup_ad.html

Does SKT Offer an Internet Security Suite?

SKT is proud to offer a full-service Internet Security Suite. SKT has partnered with Zone Labs to offer easy-to-use, comprehensive protection against hackers, spyware, worms, identity thieves, spam, offensive content, and much more. Enjoy your time on the Internet without the worries.

Based on the award-winning ZoneAlarm firewall, ZoneAlarm Internet Security Suite includes antivirus, anti-spyware, anti-spam, parental control, privacy protection, instant messaging security, and more. ZoneAlarm Internet Security Suite comes with out-of-box default security settings. Within minutes, your computer is safe from Internet hazards and cybercriminals. Plus, it’s flexible and customizable so you can program only the features needed and set the security levels that are appropriate for your online activities.
SKT offers the protection of ZoneAlarm Security Suite for $4.95 per month. Purchase and download ZoneAlarm Security Suite today at http://myaccount.sktc.net.

Essential Features of ZoneAlarm Security Suite:

Award-Winning Firewall

Easy-to-use firewall blocks hackers and other unknown threats:

  • Intrusion Blocking systematically identifies hackers and blocks access attempts.
    Stealth Mode automatically makes your computer invisible to anyone on the Internet.
    Automatic Program Configuration provides safety and simplicity by automatically configuring programs.
    Automatically decides whether to allow or deny Internet access to individual programs.
    Expert Controls gives savvy users precise control over security settings.

Comprehensive Anti-Virus Protection

Stops viruses and worms, and protects against emerging viruses before they attack.

  • “Set and Forget” Anti-Virus protection automatically scans emails and files for viruses and removes them for you.
  • Automatic Updates protect you from the latest known security threats without you needing to remember to update your anti-virus solution.
  • Award-winning Anti-Virus Technology secures your PC against known viruses and worms, and, in conjunction with a firewall, protects you against Trojans and identity-theft tools such as keystroke logging programs.
  • Sophisticated Logic helps provide a first line of defense by using pattern-based technology to identify potential viruses even before they’ve turned into a major outbreak.

Content Protection/Parental Control

Allows parents to protect their children from pornography, violence, and other dubious online content.

  • Blocks inappropriate Web content dynamically, staying current with the tens of thousands of new offensive sites that spring up weekly, without requiring users to download large files.
  • Web Site Filtering allows parents and business owners to block access to entire categories of sites that feature offensive content.
  • Dynamic database evolves to keep up with scams and dirty tricks.
  • Users may choose to block ads, control cookies and scan and remove third-party tracking cookies that violate users’ privacy. Users may also allow cookies from trusted sites to remain on their PC.

Powerful Identity & Privacy Protection

Protects against identity theft and online profiling.

  • ID Lock prevents your personal data from leaving your computer without your approval.
  • Ad Blocking automatically stops pop-up ads so you can surf in peace.
  • Security Scanner scans your hard drive for adware cookies and deletes them with a single click.
  • Hacker ID anonymously tracks hacker attempts on your PC and allows you to report offenders to the Internet Service Providers.
  • Cookie Control prevents incoming adware from being installed on your PC, yet allows cookies from trusted sites.

Essential E-mail Security

Quarantines suspicious e-mail attachments and blocks outbound messages containing potential viruses.

  • Inbound MailSafe automatically quarantines suspicious e-mail attachments, preventing them from auto-launching or being opened by accident.
  • Outbound MailSafe automatically monitors outgoing e-mail and halts messages with potential viruses before they’re transmitted. Prevents worms and viruses from sending infected e-mails to everyone in your address book.

Communication Protection

Protects users of the most popular IM services and shields you from IM spammers, thieves, and online predators. Blocks access to offensive Web site content.

  • Instant Message Encryption prevents instant messages – even those sent between different services – from being monitored by encrypting them.
    Inbound and Outbound Protection blocks IM spam, hackers, thieves, and online predators, giving parents peace of mind when their children are instant messaging.

Anti-Phishing & Spam Blocker

Anti-Phishing & Spam Blocker automatically stops dangerous phishing e-mails and spam from getting into your inbox. Plus, they constantly adapt to the ever-changing techniques of professional spammers – protecting you against the latest “phishing” schemes.

  • Intelligent Fraud Protection automatically identifies and isolates e-mail scams – even the latest “phisher” e-mails.
  • Auto Spam Blocking adapts to the changing techniques of professional spammers to rid your inbox of the latest junk e-mails.
  • Suspicious and potentially dangerous e-mails are directly routed to a dedicated ZoneAlarm Fraudulent Mail Folder, shielding you from potentially devastating scams.
  • Set & Forget E-mail Protection lets you automatically and continually updates your “blocked” lists of spammers.

System Requirements:

  • Windows XP:
    XP Service Pack 2 or 3
    1 GHz processor or higher
    Minimum system RAM: 1 GB
  • Windows Vista/Windows 7 (32-bit/64-bit):
    Service Pack 1 or 2 (Vista only)
    2 GHz processor or higher
    Minimum system RAM: 2 GB
  • 250 MB of available hard disk space
  • Internet access
  • Supported protocols for e-mail scanning: POP3 and IMAP4 for incoming; SMTP for outgoing

Millions of people across the United States have no access to the Internet services needed to work, learn, and communicate. In an effort to connect people to the services needed to participate and function in today’s digital world, the Lifeline Program now includes the option to choose internet.


Lifeline offers a monthly benefit of $9.25 to eligible subscribers, or up to $34.25 to those living on Tribal/Native lands. Subscribers may receive the benefit on either:

• Home phone

• Cell phone

• Mobile and home internet

• Internet-phone bundle

To get started, a consumer must select a participating Lifeline service provider in their state and apply for Lifeline through the provider. The provider then supports the consumer through the application process and verifies eligibility. Once enrolled, the provider begins delivering the monthly benefit to the consumer.


Consumers are eligible for a Lifeline benefit if they are currently enrolled in one of the following programs:

• Medicaid

• SNAP (Supplemental Nutrition Assistance Program) or Food Stamps

• Supplemental Security Income (SSI)

• Federal Public Housing Assistance

• Veterans Pension and Survivors Benefit

• Tribal-specific programs: Bureau of Indian Affairs General Assistance, Head Start- those meeting the income standard, Tribal Temporary Assistance for Needy Families (Tribal TANF), or Food Distribution Program on Indian Reservations

• Income-based eligibility (at or below 135% of the federal poverty guidelines)
Millions of people across the United States have no access to the internet services needed to work, learn, and communicate. In an effort to connect people to the services needed to participate and function in today’s digital world, the Lifeline Program now includes the option to choose internet.

In addition to the $9.25 monthly benefit, Lifeline subscribers are not billed the monthly federal Universal Service charge (up to $2.50 per month, depending on the provider).