FAQs

/FAQs
FAQs2019-01-07T05:47:58+00:00
What speed do I need to power all my devices and help avoid buffering?2019-01-07T05:39:23+00:00

It is common to underestimate your household’s or business’ needs for bandwidth. Streaming in HD on one device can use 5-8 Mbps. Streaming in Ultra HD 4K can use 25 Mbps. Gaming can use 3-4 Mbps or more per device. If you work from home or take online classes, you can use 5-25 Mbps per device. Add up all the devices that you use at the same time in your home, and you can quickly max out your bandwidth, causing slow-downs. Check out our Internet Speed Calculator to see what plan you need based on your current use or contact a Customer Care Representative for assistance at 888.758.8976.

What do I do if my Wi-Fi is not reaching my whole house, yard, garage?2019-01-07T05:38:42+00:00

There may be a dead zone in an upstairs room, basement, garage, or backyard. Sometimes appliances or architectural features such as a brick fireplace can obstruct your Wi-Fi signal. In combination with SKT’s Managed Wi-Fi GigaCenter Router, you can add Mesh Wi-Fi extenders to help boost the signal in those hard-to-reach areas. Visit our Managed Wi-Fi page for details.

How do I know when it’s time to replace my router?2019-01-07T05:38:02+00:00

If your router is more than three years old or it has suffered damage such as a lightning strike, it needs to be replaced. SKT offers a worry-free router lease program. It includes free installation and no upfront costs. You’ll experience a faster, more reliable connection throughout your home and more control over your network. Learn more about SKT’s Managed Wi-Fi.

Why is my Internet connection slow?2019-01-07T05:08:46+00:00

There are a number of reasons why your Internet connection may be slow. For troubleshooting assistance, contact our 24-hour Internet support line at 888.758.8976. Here are a couple of common issues that may cause lagging or buffering:

You don’t have enough bandwidth to support your activity and/or number of devices.

It is common to underestimate your household’s or business’ needs for bandwidth. Streaming in HD on one device can use 5-8 Mbps*. Streaming in Ultra HD 4K can use 25 Mbps*. Gaming can use 3-4 Mbps* or more per device. If you work from home or take online classes, you can use 5-25 Mbps per device. Add up all the devices that you use at the same time in your home, and you can quickly max out your bandwidth, causing slow-downs. Check out our Internet Speed Calculator to see what plan you need based on your current use or contact a Customer Care Representative for assistance at 888.758.8976.

*Estimates provided by the FCC.
 

It may be time to replace your router.

If your router is more than three years old or it has suffered damage such as a lightning strike, it needs to be replaced. SKT offers a worry-free router lease program. It includes free installation and no upfront costs. You’ll experience a faster, more reliable connection throughout your home and more control over your network. Learn more about SKT’s Managed Wi-Fi.

 You may have a zone in your home that is not getting a strong signal from your router.

There may be a dead zone in an upstairs room, basement, garage, or backyard. Sometimes appliances or architectural features such as a brick fireplace can obstruct your Wi-Fi signal. In combination with SKT’s Managed Wi-Fi GigaCenter Router, you can add Mesh Wi-Fi extenders to help boost the signal in those hard-to-reach areas. Visit our Managed Wi-Fi page for details.
 

We may be experiencing higher bandwidth usage than normal or an outage may have occurred.

With improved technology and upgrades to our equipment and infrastructure, SKT has made great strides over the years to improve reliability. Occasionally, there still may be a service interruption, but our local technicians work to quickly restore service. If you think you’re experiencing an outage, check our website homepage for alerts or report it at 888.758.8976.  In addition, there are times, especially after the holidays and everyone is trying out their new devices, when high usage in your service area may result in slower Internet. We are in the process of updating our equipment and making other adjustments to counteract this issue. Transitioning from traditional Cable TV to digital streaming will soon allow us to offer up to 100 Mbps in most Cable Modem service areas. Currently, we can offer up to 25 Mbps with Cable Modem. This includes the following communities: Atlanta, Burden, Cedar Vale, Dexter, Grenola, Howard, Leon, Longton, Moline, and Severy. For other communities served by Cable Modem, additional upgrades are planned for 2020. 

In addition, we will be making upgrades in most DSL service areas to offer up to 75 Mbps. Currently, we can offer up to 20 Mbps with DSL. This applies to those within the city limits of the following communities: Beaumont, Cambridge, Elk Falls, Latham, Piedmont, Reece, and Rosalia.

What do I do if I can’t get on the Internet?2019-01-05T04:45:15+00:00

Power Cycle your Modem and Router

Turn the equipment off and back on in this particular sequence:

  1. Turn off your computer(s).
  2. Unplug the modem’s power cord.
  3. If a router is connected, unplug the router’s power cord.
  4. Check for loose cables.
  5. Plug in the modem.
  6. Plug in the router.
  7. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  8. If this doesn’t work, there may be a temporary outage.

Check for service outage

Turn the equipment off and back on in this particular sequence:

  1. Wait 15-30 minutes and try to get on the Internet again.
  2. Visit our Website for outage information, here.
  3. Call our 24-hour Internet support line 888.758.8976 for additional troubleshooting assistance. You may also reach a Customer Care Representative at that number if you think your service may have been interrupted due to non-payment.
How do I set up my @sktc.net email address on my phone or tablet?2019-01-03T20:41:31+00:00

***USERNAME must ALWAYS be your full SKT email address.

 

POP and IMAP server – mail.sktc.net
SMTP server – smtp.sktc.net

 

POP Port 995
IMAP Port 993
SMTP Port 465

 

Setting up an Apple phone or iPad
Open Settings
Mail Contacts and Calendars
Add Account
Other
Add Mail Account
INCOMING MAIL SERVER:  mail.sktc.net
Username is the full SKT email XXXXX@sktc.net
OUTGOING MAIL SERVER:  smtp.sktc.net
Tap Save

 

Setting up an Android phone or tablet
Go to Apps and Settings
Select Accounts
Add Account
Email
Enter your FULL email address and password
Choose manual set up
Select IMAP
Fill in all fields (email, username

[use email again], password
IMAP server – smtp.sktc.net
Security type – choose SSL
Port – 465
Check the box for Require sign-in
Email and password
What is a virus scanner and why do I need one?2019-01-08T18:24:45+00:00

A  virus can come in attached to an e-mail, on a CD, and also via an infected website. Once on your computer, viruses can be responsible for a variety of things, from changing your wallpaper (irritating but not dangerous) to deleting files at random on your machine and replacing them with infected copies that have the potential of affecting your computer’s performance.

Anti-virus software packages operate in many different ways, depending on how the vendor chooses to implement their software. What they all have in common, however, is the ability to look for patterns in files (or in the memory) to indicate the possible presence of a known virus.   New viruses are discovered daily. The effectiveness of anti-virus software is dependent on having the latest virus profiles installed on your computer.

SKT’s Internet Security Suite includes a built-in, anti-spyware utility. Click here for pricing and more information about the SKT Internet Security Suite.

The following are some websites to download free virus removal software. SKT DOES NOT ENDORSE OR SUPPORT ANY OF THE FOLLOWING PROGRAMS. We are simply providing information about options for removing and controlling viruses.

www.symantec.com
www.trend.com
www.f-secure.com
www.grisoft.com – (free version available)
www.sophos.com

What is SKT TV?2019-01-07T03:42:39+00:00

As a full-featured streaming TV app, SKT TV gives you a superior live TV experience.

Where is SKT TV available?2019-01-07T05:11:46+00:00

SKT TV is available to all SKT Internet customers, including those who live in rural areas. An SKT 12 Mbps or faster Internet connection is recommended. For the best experience, we recommend 10 Mbps per concurrent stream (the number of devices watching at the same time) for high-definition picture and audio. See SKT’s service area. To find out if your home or business is eligible for service, call 888.758.8976 or chat with us live during regular business hours.

How do I sign up for SKT TV?2019-01-07T05:11:41+00:00

It’s easy!

Once you’ve chosen a channel package, call 888.758.8976 or visit us at 112 S. Lee in Clearwater.  Existing customers can also chat live with a customer service representative during regular business hours.

After you sign up, you’ll receive an email to set up your password.

Download the SKT TV app on your supported device, log in, and start watching live!

Will SKT offer any promotions?2019-01-17T14:43:33+00:00

SKT gave away a free Amazon Fire TV stick to the first 100 customers who added new or upgraded existing Internet service and subscribed to SKT TV. This offer has ended. Additional Amazon Fire TV Stick 4K devices are available for purchase from SKT for $55 each, including shipping. You can also purchase on on Amazon here.

What channels will be available with SKT TV?2019-01-07T05:11:25+00:00

SKT TV offers all the same great channels previously offered with SKT Cable TV including local channels and eight new channels. Channel 2 and local news channels KSNW, KSAS, KAKE, and KWCH will be available in HD on SKT TV! Your new and improved Channel 2 will have a fresh look and special features like video, time, local weather, and more.

Review the SKT TV Channel Line-up for current channels and packages.

What features will be available with SKT TV?2019-01-07T16:52:23+00:00
  • Stream live HD TV: Watch on all your favorite devices like Apple TV, Amazon Fire TV Stick, smartphones, and more.
  • 50 Hours Cloud DVR: Record live TV or schedule a future recording
  • Restart and Replay TV: Available on most Choice and Ultimate Package channels, allowing you to watch up to the last 72 hours of TV without using your DVR.
  • Interactive Programming Guide and Search
  • Personalization: Multi-user profiles, personalized watchlists and parental controls.

Watch our video tutorials to review the top features using the most popular devices.

Is there a bandwidth requirement for SKT TV?2019-01-07T05:11:12+00:00

Yes, we recommend 10 Mbps per concurrent stream (the number of devices watching at the same time) for high-definition picture and audio.

Which devices can I use to watch SKT TV?2019-01-07T05:11:06+00:00

Download the SKT TV app on your favorite streaming devices including Amazon Fire TV Stick, Apple TV, smartphones, tablets, and more.

 

 

How do I connect my device to SKT TV?2019-01-07T05:08:51+00:00

SKT TV is super easy to self-install. Just add the app to your favorite streaming device. Check out the helpful instruction manuals for these popular devices:

If you need additional assistance, contact an SKT customer service representative at 888.758.8976. SKT Service Technicians are also available to install your device and set up SKT TV at a rate of $37.50 per half hour.

For the best streaming experience, we recommend the Managed Wi-Fi router. Add Managed Wi-Fi and SKT TV, and we’ll set up your SKT TV app on your streaming device when we install your router for no extra fee.

What if I forgot my username and password?2019-01-07T05:09:15+00:00

Your username is set up as your email address. If you forgot which email address is associated with your account, contact a Customer Care Representative. If you forgot your password, click on the Forgot Password link on the app login screen.

How do I use the app?2019-01-07T05:11:01+00:00

Watch our video tutorials for the most popular devices.

How many devices can I have streaming at once and how many hours of Cloud DVR are included?2019-01-07T05:22:27+00:00

Stream live TV on three devices at once and record shows with 50 hours of Cloud DVR, included with your monthly SKT TV subscription. Additional streams and increments of 50 Cloud DVR hours are available together at only $5 per month, with a maximum of six streams and 200 Cloud DVR hours.

We recommend getting one stream for each member of your household. A minimum of 10 Mbps is recommended per concurrent stream. A faster speed may be needed if multiple devices will play at once. Our customer service representatives can help you determine the optimal bandwidth needed for your household.

How do I access DVR recordings?2019-01-07T05:10:56+00:00

Bring up the menu with your device’s remote (instructions vary by device). Navigate to the fourth icon from the left (the user’s avatar) and select it. Recorded shows, scheduled shows, hours recorded, and hours remaining will be displayed. Fifty hours are included free. Ask about increasing storage up to 200 hours.

What is Restart TV?2019-01-07T05:10:50+00:00

Start your show or movie from the beginning with Restart TV. To restart a show, select it and press play. Depending upon the device, it will either have an option immediately to select Restart or, after the program begins, a prompt will ask if you’d like to start from the beginning.

What is Replay TV?2019-01-07T16:56:17+00:00

Replay TV is an amazing feature that allows us to offer up to 72 hours of previously aired programming and is available with most TV networks. To view recently aired programs, bring up the guide and press left. A menu will appear. Select the Replay button to view available content. If you don’t see it as an option for a channel, it is not offered by that network.

Which channels allow rewind and replay features?2019-01-07T05:10:44+00:00

Most networks on our Choice and Ultimate Packages allow for up to 72 hours of rewind and replay features.

How do I access settings?2019-01-07T05:10:39+00:00

Press the remote button to bring up the guide. Navigate to the fourth icon (the user’s avatar) from the left and select it. Navigate to the wheel icon on the top right and select it. From settings, you can set up parental controls, manage user profiles, and sign out of the app.

Are parental controls available?2019-01-07T05:10:26+00:00

Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

How do I surf channels while watching a program?2019-01-07T05:10:20+00:00

Press up or down on your directional buttons on your remote to change channels one at a time.

What if I get an error that all streams are being used?2019-01-07T05:10:15+00:00

Open SKT TV on a device, go to Settings, and log out of the SKT TV app. This will stop that stream and allow you to log in with another device.

Can I access SKT TV outside my home or business?2019-01-07T05:08:57+00:00

SKT TV can be accessed on any SKT Internet connection. Mobile devices will need to connect to SKT Wi-Fi prior to logging in. Extend your Internet signal to hard-to-reach areas of your home, garage, or yard with SKT’s Managed Wi-Fi router and Mesh Wi-Fi Extender. When not connected to SKT Internet, access most of the same channels with Watch TV Everywhere.

How do I watch TV when I’m not on an SKT Internet connection?2019-01-08T18:17:56+00:00

SKT TV subscribers will have access to Watch TV Everywhere. This allows you to watch live TV when you don’t have access to an SKT Internet connection. You’ll be able to watch most of the same channels, but your DVR recordings will not be available. Cable TV subscribers who transfer service to SKT TV without interruption will keep their same log-in credentials. New customers can set up their Watch TV Everywhere account at wtve.net with the account number and the last name on the bill.

Can I use my smartphone as a remote?2019-01-07T05:10:03+00:00

You can utilize your smartphone or tablet as your device remote. To do so, go to the app store of your device. Download the remote control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote, Roku, and Android TV. Follow the individual instructions for the app.

Why does the picture look fuzzy or not fill the full screen?2019-01-07T05:09:57+00:00

Most of the channels are in HD, but there are a select few that are only available in standard definition. For that reason, the picture may not be as clear as the other channels or it may not fill the full screen.

I have a visual impairment. How can I access the audio guide on my streaming device?2019-01-15T19:41:41+00:00

If you have a visual impairment, most streaming devices and Smart TVs provide an audible guide to help you navigate your SKT TV streaming app and other device features. Access shows, movies, recordings, content descriptions, and more.

These instructions will help you access and turn on your device’s audible guide on popular devices including Android, Amazon Fire, Apple, and Roku.

Amazon Fire VoiceView Instructions

Android TalkBack Instructions

Apple VoiceOver Instructions

Roku Audio Guide Instructions

 

What Should I Do if I Have No Dial Tone?2016-03-11T17:37:06+00:00

Determine whether the problem is inside your home or in the wiring outside your home. Try disconnecting each telephone set and related equipment (answering machine, modem, fax machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear a dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear a dial tone there’s a good possibility the service problem is associated with SKT outside wiring or equipment.

How do I use SKT VoiceMail?2019-01-07T16:54:06+00:00

VoiceMail

Accessing Your VoiceMail

From the phone subscribed to the service:

1. Dial *59.

From a different phone:

1. Dial your local prefix + 0059.

2. Enter your 10-digit telephone number.

3. Enter your password and then press #.

Online:

Manage your VoiceMail settings, greetings, messages, and more at SKTMainstreet.com.

 

Telephone Services

Receiving Your VoiceMails in Your Email Inbox:

1. Visit SKTMainstreet.com and log in to your VoiceMail portal.

2. To add or update your email address to receive your VoiceMails in your email inbox, go to Settings. Under VoiceMail settings, turn your Email Notify setting to “on” and add your email address.

3. When you get a VoiceMail message, you will receive an email from voicemail@sktcompanies.com.

4. Open the attachment on the email and your media player will play the message.

5. If desired, save the attachment on your computer.

6. Follow the links in the message to save or delete the message from the VoiceMail system.

What should I do if I don’t have a dial tone on at least one of my phones but not all of them?2019-01-07T05:45:25+00:00

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

What should I do if I don’t have dial tone on any of my telephones?2019-01-07T05:45:36+00:00

For SKT Telephone Customers in the Atlanta, Beaumont, Burden, Cambridge, Clearwater, Dexter, Elk Falls, Grenola, Latham, Longton, Piedmont, Reece, Rosalia & Viola areas:

Determine whether the problem is inside your home or in the wiring outside by unplugging each phone and related equipment (answering machine, modem, FAX machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear dial tone, there’s a good possibility the service problem is associated with SKT outside wiring or equipment. Please call SKT Customer Care at 888.758.8976, or after SKT business hours, please call 800.968.1855.

For SKT Telephone Customers in the Belle Plaine, Cedar Vale, Howard, Leon, Moline & Severy areas:

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

What should I do if I can’t receive telephone calls even though I have dial tone?2019-01-07T05:46:04+00:00

Call Forwarding may be activated. Dial *73 to disable the Call Forwarding feature.

Do Not Disturb may be activated. Dial *79 to disable the Do Not Disturb feature.

If you still cannot receive telephone calls, please call SKT Customer Care at 888.758.8976, or after SKT business hours, please call 800.968.1855.

What should I do if I can’t make long distance calls even though I have dial tone?2019-01-07T05:46:09+00:00

Are you attempting to call one particular number? Are you receiving a message or error code when dialing long distance? If so, contact your long distance carrier for assistance. If your long distance service is with SKT, please call SKT Customer Care at 888.758.8976, or after SKT business hours, please call 800.968.1855.

Are there services to help people who are deaf, hard-of-hearing, and/or deaf-blind to place and receive phone calls?2019-01-07T05:46:32+00:00

 

Kansas Relay is a free 24-hours-a-day service that allows people who are deaf, hard-of-hearing, and/or deaf-blind to place and receive telephone calls. Kansas Relay users can communicate freely with businesses, friends, or family who use a standard telephone. All calls are strictly confidential and no records of any conversations are maintained. Learn more at KansasRelay.com.

 

To place a call using Kansas Relay, dial 711 or one of the toll-free numbers below:

TTY/Voice: 800.766.3777
Spanish: 866.305.1343
Speech-to-Speech: 866.305.1344

Customer Care Information:

866.735.2957 V/TTY
P.O. Box 285
Aurora, NE 68818
KSRelay@HamiltonRelay.com

kansas-relay

When is my bill due?2019-01-07T05:43:21+00:00

We mail all billings on the 1st of each month and payment is due upon receipt. Payments that are not received in our office by the 15th of the month are considered delinquent. If for some reason you are not able to make your payment by the 15th of the month, we would be happy to work out a payment arrangement with you. You may make an arrangement by calling our Customer Care department.

I just received my first bill. Why is it higher than expected?2019-01-07T05:43:31+00:00

Your bill reflects charges in advance for the current month. Since this is your first bill, you may also have pro-rated charges for services received last month, as well as any one-time charges such as the telephone connection fees. If you have any questions regarding the details of your billing, please do not hesitate to contact a customer care representative.

Why is my payment not showing on the billing I just received?2019-01-07T05:43:36+00:00

SKT customers’ accounts are processed for billing on the 20th of each month. Any transactions made after the 20th of each month will be reflected on the next billing cycle. For instance, if your payment was made on the 21st of June, it will not be reflected on the printed bill you receive until the August 1 billing cycle.

I forgot to pay my bill last month and my services were disconnected. Now that I’ve made my payment, when can I expect everything to be reconnected?2019-01-07T05:43:45+00:00

Once we receive payment in full, we will issue a reconnect order and your services will be reconnected within three business days.

How do I register for an account on your website?2019-01-07T05:43:52+00:00
  • At SKTMainstreet.com, click on the “View or Pay My Bill” button at the top of the page.
  • Click “create a new login.”
  • Fill out the registration form, amount due, and your invoice number.
  • These numbers are located at the top of your SKT bill or available by calling SKT Customer Service. Enter your desired user name and password.
  • Please retain this information for your records.
How do I view or pay my bill online?2019-01-07T05:43:59+00:00
  • Once registered, you may log in under the “View or Pay My Bill” blue tab found on SKTMainstreet.com.
  • Enter your user name and password.
  • You will be directed to the Invoice Overview page for the current billing month.
  • The gray menu box on the left side will direct you to the different areas of the eBill program.
What features are included in online billing?2019-01-07T05:44:06+00:00

Service Summary: Shows the summary page for the current billing month for your main line. Sub-menus allow you to choose the page number that you want to view, choose the billing month you would like to view, and switch between numbers if you have more than one number billed together.

Service Detail: Allows you to view service charges in detail, including fees, and taxes. Usage Overview – overview gives a detailed list of all toll calls billed on the current month’s bill and downloads a detailed list of toll calls not yet billed (these calls are updated weekly)

Invoice Image: Lets you view your current and previous bills by scrolling through multiple pages.

Pay Bill: Allows you to make a one-time payment on your account using a credit or debit card. You may also establish an automatic monthly payment.

Manage Account: Allows you to change your display name, update email addresses, change login password, change login hint question and answers, change invoice delivery preference, and add accounts to view online.

Log Off: Logs you out of the eBill website and allows you to return to www.SKTMainstreet.com.

 

With the launch of the SKT TV streaming app, will SKT still offer traditional Cable TV service?2019-01-07T05:09:39+00:00

No, SKT’s traditional cable TV service will be discontinued and removed from monthly billings as of February 28, 2019. If a current customer has an issue, we will continue to do repairs as usual. There will be no new installs on outlets.

What happened to the scrolling guide on Channel 18?2019-01-11T15:56:25+00:00

Update 1/11/19:

SKT contracts with a third party, Pop Media, who maintains the equipment, scrolling TV guide, and programming for Channel 18. After their equipment failed and could not be repaired, we began working with Pop Media to find a solution. We have been informed that the equipment needed is no longer being manufactured, and Pop Media is discontinuing the scrolling guide. We apologize for any inconvenience this causes.
An SKT Cable TV guide is available on our website at https://www.sktmainstreet.com/tv-listings/. From the main navigation at SKTMainstreet.com, you can find it under TV on the Cable TV Listings page. Bookmark this page for a quick reference.
We will continue to offer Channel 18 with Pop TV programming on SKT Cable TV. This includes classic TV shows and movies like Gilmore Girls, Charmed, Love Actually, and more.
The new SKT TV streaming app has an interactive guide along with HD, Cloud DVR, Restart and Replay TV, parental controls, and more. Check out all the features here.
How Do I Purchase a Pay-Per-View Movie or Event?2016-03-31T18:25:27+00:00

How do I purchase a Pay-Per-View movie or event?

  1. Using your remote control, tune to a channel that displays Pay-Per-View programs. Please refer to your Channel Guide for listings. If you are not authorized to make a Pay-Per-View purchase, please call SKT Customer Care at 888.758.8976.
  2. Once you are tuned to the Pay-Per-View channel you wish to view, press “Enter” on your remote control to purchase.
  3. To confirm your request, press “Enter” again.
  4. Enjoy your Pay-Per-View purchase!

Please contact SKT Customer Care at 888.758.8976 for further assistance with Pay-Per-View settings and purchases. You may also contact SKT Customer Care to make Pay-Per-View purchases via telephone.

Do I need to return my set-top boxes?2019-01-14T14:52:33+00:00

No, SKT has designated drop-off points throughout our service area for free recycling:

  • Belle Plaine – City of Belle Plaine, 401 N Merchant
  • Burden – SKT Warehouse, 311 S Main
  • Cedar Vale – City of Cedar Vale, 702 Cedar
  • Clearwater – SKT, 112 S. Lee
  • Howard – City of Howard, 110 N Pine
  • Leon – City of Leon, 111 Main
Cable TV Troubleshooting Tips2016-12-09T04:32:51+00:00

Cable TV Troubleshooting Tips

My TV will not get any channels above Channel 13.

Your TV has lost programming and you will need to reprogram it. On your TV or remote, press MENU, change antenna setting from ANTENNA to CABLE and this should start the auto program option on your TV. SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

Channels 2-6 are snowy.

Check to make sure all your cable connections are tight at the wall and device. Check for any frayed or damaged cable. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the Maintenance plan, you may incur a service charge for repairs performed by a technician.

I have a blue screen on my TV and I do not have an HD TV with a set-top box.

Check to make sure your DVD player is powered off.

Make sure your television set is on Channel 3.  If there is still no picture, press the INPUT or SOURCE button on your remote. Choose the correct source. You may need to try each source until the picture returns.

SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

All of my cable channels are snowy.

Have you checked all TVs in the home? If only one TV is having problems, try another TV in that same outlet. This will alert you to a TV problem, cable outlet, or wiring problem. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the maintenance plan, you may incur a service charge for repairs performed by a technician.

If all TVs in the home are snowy, the trouble is most likely with SKT outside wiring or equipment

My digital cable guide is showing no information.

Unplug your digital set-top box from the power source, count to 10, then plug the power cord back in.

Change the channel to 200 or above and leave it there for about 15 minutes while the programming reloads.

If you still do not have a picture or guide information after 15 minutes, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes and covers necessary maintenance under normal usage conditions.

I don’t have a picture on my HD Channels.

Press the INPUT or SOURCE button on your TV remote. Choose the HDMI input source.  There may be multiple HDMI choices. Try each one, pausing a few seconds between each one, until the picture returns.

Check to be sure the HDMI cable is connected to your television set and the HD or HD/DVR set-top box.

If you still do not have a picture, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

I am unable to view my DVR recordings when pressing the LIST button on my remote.

Unplug your DVR set-top box from the power source, count to 10, then plug the power cord back in.

Press the LIST button on your remote. If you still do not have any programs appearing, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

SKT offers the following types of set-top boxes:

  1. Motorola DCT 2500 – Standard Digital Set-Top Box
  2. Motorola DCH 200 – Standard Digital Set-Top Box
  3. Motorola DCH 6416 – High Definition/DVR Set-Top Box
Cable Guides and Schedules2018-11-21T16:41:26+00:00