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Phone Help 2017-02-08T16:56:13+00:00


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Phone Troubleshooting Tips

(For SKT Telephone Customers in the Atlanta, Beaumont, Burden, Cambridge, Clearwater, Dexter, Elk Falls, Grenola, Latham, Longton, Piedmont, Reece, Rosalia & Viola areas)

  • I have dial tone on at least one of my telephones, but not all of them.

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

  • I have dial tone, but I also hear noise or static.

Through a process of elimination, you may find the source of your trouble. Try disconnecting each telephone set and related equipment (answering machine, modem, FAX machines, satellite TV
sett-top box, cordless phones, and security systems) one at a time from the telephone jack. Check for noise on a different telephone set after unplugging each piece of equipment. If the noise stops, the static problem is most likely associated with the last piece of telephone equipment you unplugged. Keep the problem piece of equipment disconnected from the line until it is repaired or replaced. If you continue to hear noise or static throughout the process outlined above, there a good possibility the service problem is associated with your wiring or jacks. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

  • I don’t have dial tone on any of my telephones.

Determine whether the problem is inside your home or in the wiring outside by unplugging each phone and related equipment (answering machine, modem, FAX machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet,  leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear dial tone, there’s a good possibility the service problem is associated with SKT outside wiring or equipment.

  • I can’t receive telephone calls even though I have dial tone.

It’s possible that Call Forwarding has been activated on your phone. Dial *73 to disable the Call Forwarding feature.

It’s also possible that Do Not Disturb has been activated on your phone.  Dial *79 to disable the Do Not Disturb feature.

If you still cannot receive telephone calls, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

  • I can’t make long distance calls even though I have dial tone.

Are you attempting to call one particular number? Are you receiving a message or error code when dialing long distance? If so, contact your long distance carrier for assistance. If your long distance service is with SKT WorldLink, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

Phone Troubleshooting Tips

(For SKT Phone Customers in the Belle Plaine, Cedar Vale, Howard, Leon, Moline & Severy areas)

  • I have dial tone on at least one of my telephones, but not all of them.

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

  • I have dial tone but I also hear noise or static.

Through a process of elimination, you may find the source of your trouble. Try disconnecting each telephone set and related equipment (answering machine, FAX machines, satellite TV set-top boxes, cordless phones, and security systems) one at a time from the telephone jack. Check for noise on a different telephone set after unplugging each piece of equipment. If the noise stops, the static problem is most likely associated with the last piece of telephone equipment you unplugged. Keep the problem piece of equipment disconnected from the line until it is repaired or replaced. If you continue to hear noise or static throughout the process outlined above, it is likely the service problem is associated with your wiring or jacks. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If the service problem is related to SKT outside wiring or equipment, no additional charges will apply.

  • I don’t have dial tone on any of my telephones.

Plug a good corded phone into telephone Line 1 in the back of the ARRIS modem. This will help determine whether the problem is inside your home or in the wiring outside your home.

If you hear dial tone, then start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack. Try disconnecting each telephone set and related equipment (answering machine, FAX machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

If you do not hear dial tone, press and hold the RESET button for 5 seconds with a pen tip on the back of the modem. Once lights are back on, check for dial tone on the front of modem.

After modem reset, and you still don’t have dial tone, there is a good possibility the service problem is associated with SKT outside wiring or equipment, and no additional charges will apply.

  • I can’t receive telephone calls even though I have dial tone.

It’s possible that Call Forwarding has been activated on your phone. Dial *73 to disable the Call Forwarding feature.

It’s also possible that Do Not Disturb has been activated on your phone.  Dial *79 to disable the Do Not Disturb feature.

If you still cannot receive telephone calls, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

  • I can’t make long distance calls even though I have dial tone.

Are you attempting to call one particular number? Are you receiving a message or error code when dialing long distance? If so, contact your long distance carrier for assistance. If your long distance service is with SKT WorldLink, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

Determine whether the problem is inside your home or in the wiring outside your home. Try disconnecting each telephone set and related equipment (answering machine, modem, fax machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear a dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear a dial tone there’s a good possibility the service problem is associated with SKT outside wiring or equipment.

BILLING QUESTIONS

When is my bill due?

We mail all billings on the 1st of each month and payment is due upon receipt. Payments that are not received in our office by the 15th of the month are considered delinquent. If for some reason you are not able to make your payment by the 15th of the month, we would be happy to work out a payment arrangement with you. You may make an arrangement by calling our customer care department.

I just received my first bill and it is higher than I had expected.

Your bill reflects charges in advance for the current month. Since this is your first bill, you may also have pro-rated charges for services received last month, as well as any one-time charges such as the telephone connection fees or the cable connection fees. If you have any questions regarding the details of your billing, please do not hesitate to contact a customer care representative.

Why is my payment not showing on the billing I just received?

SKT customers’ accounts are processed for billing on the 20th of each month. Any transactions made after the 20th of each month will be reflected on the next billing cycle. For instance, if your payment was made on the 21st of June, it will not be reflected on the printed bill you receive until the August 1 billing cycle.

I forgot to pay my bill last month and my services were disconnected. Now that I’ve made my payment, when can I expect everything to be reconnected?

Once we receive payment in full, we will issue a reconnect order and your services will be reconnected within three business days.