FAQs

/FAQs
FAQs 2016-12-09T04:32:27+00:00
Why am I experiencing signal drops, buffering, and/or lagging? Didn’t installation of my new FTTP Internet connection eliminate all those aggravations? 2017-10-23T21:31:31+00:00

SKT is excited about the robust Internet connection that fiber will provide to our customers. When we install the fiber to your home or business, there are a couple of things that customers must understand to ensure that they have the best possible Internet experience:

 

  1. SKT will make a speed recommendation when we schedule your fiber installation. This recommendation is based upon your current speed, usage by your household or business, types of devices you have connected, and how many devices you have (smart TVs, gaming systems, PC, tablets, smart phones). It is important to increase your bandwidth to this level to ensure you have adequate speed for all your devices.

 

  1. Your wireless router is the second part of the equation when it comes to having a reliable wireless network. Technology has changed rapidly over the past couple of years and it is imperative that your wireless router is new enough to support that technology. SKT has two wireless router options available for purchase or for lease – or you may choose to purchase a router on your own.

We are finding that most Internet issues reported to us after fiber has been installed are due to the use of older-model routers, which are not capable of handling multiple devices and streaming connections. These troubles have been easily resolved, once a router that meets the requirements of the network is installed. The analogy we like to use is this:  The fiber connection to your home is like a fire hose. It provides a strong, steady Internet stream to your home, but if you choose to keep an old router, then you are forcing that stream through a drinking straw, which doesn’t allow an adequate signal to get to all the devices in your home. Please call SKT at 620.584.2255 or email customercare@sktc.net. We also have Live Chat available at SKTmainstreet.com during business hours.

 

What should I expect during my fiber installation? 2017-06-13T19:37:32+00:00

The final connection and installation of fiber into your home or business will take approximately four hours. An adult (at least 18 years old) needs to be present. Evening and weekend appointments will be available. The fiber will be connected in the box outside and an Ethernet cable will be taken inside and hooked up to the router. If you will be installing a GigaCenter router, the technician will install and secure the router and connect all devices in the home.

Will my current cable modem and router still be needed once the fiber is installed? 2017-06-13T19:37:14+00:00

The cable modem will not be needed, and is yours to keep and do with as you choose. You will need a router, and we recommend updating your router during the FTTP installation process. Many routers are not able to handle these greater bandwidth packages, which causes them to limit the bandwidth you receive, negatively affecting your Internet experience. SKT now leases GigaCenter managed routers, so you never have to worry about replacing, repairing, or upgrading the software for your router again. Plus, the new SKT GigaCenter allows you to log into your router from an app on your smartphone to see what devices are connected, how much bandwidth each one is using, plus you can change your router settings and password. Parents, the GigaCenter lets you place parental controls on your router, helping to keep your family safe online.

Will my Internet be faster with the fiber? 2017-06-13T19:36:53+00:00

Yes. When your Internet service is moved to FTTP, you will see an increase in your bandwidth. Most SKT FTTP customers will double or triple their current speed, and there will be a minimal price increase for the change. An SKT Customer Care Representative will review these changes with you prior to your service being moved to FTTP.

Will I be charged for the Fiber to the Premises to be installed at my home? 2017-06-13T19:36:30+00:00

No. There will not be any charges for the installation of the fiber to the premises. In fact, it is a good idea to go ahead and have it done, even if you don’t plan to use it now – you may later, and if not, it is a great future selling point for a home or business. To have FTTP installed later would probably involve charges.

Will my SKT Cable TV services use the new fiber optic lines? 2017-06-13T19:36:12+00:00

No. SKT Cable TV services will remain the same and will continue using the current infrastructure to your home or business.

Will my SKT landline Telephone service use the new fiber optic lines? 2017-06-13T19:35:48+00:00

Yes. The new fiber optic lines will replace the infrastructure that currently provides both your telephone and cable modem Internet services, but you will see no change in the way your telephone service works, and no extra charges for your telephone service.

Cable Guides and Schedules 2017-07-05T15:14:58+00:00
Cable TV Troubleshooting Tips 2016-12-09T04:32:51+00:00

Cable TV Troubleshooting Tips

My TV will not get any channels above Channel 13.

Your TV has lost programming and you will need to reprogram it. On your TV or remote, press MENU, change antenna setting from ANTENNA to CABLE and this should start the auto program option on your TV. SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

Channels 2-6 are snowy.

Check to make sure all your cable connections are tight at the wall and device. Check for any frayed or damaged cable. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the Maintenance plan, you may incur a service charge for repairs performed by a technician.

I have a blue screen on my TV and I do not have an HD TV with a set-top box.

Check to make sure your DVD player is powered off.

Make sure your television set is on Channel 3.  If there is still no picture, press the INPUT or SOURCE button on your remote. Choose the correct source. You may need to try each source until the picture returns.

SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

All of my cable channels are snowy.

Have you checked all TVs in the home? If only one TV is having problems, try another TV in that same outlet. This will alert you to a TV problem, cable outlet, or wiring problem. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the maintenance plan, you may incur a service charge for repairs performed by a technician.

If all TVs in the home are snowy, the trouble is most likely with SKT outside wiring or equipment

My digital cable guide is showing no information.

Unplug your digital set-top box from the power source, count to 10, then plug the power cord back in.

Change the channel to 200 or above and leave it there for about 15 minutes while the programming reloads.

If you still do not have a picture or guide information after 15 minutes, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes and covers necessary maintenance under normal usage conditions.

I don’t have a picture on my HD Channels.

Press the INPUT or SOURCE button on your TV remote. Choose the HDMI input source.  There may be multiple HDMI choices. Try each one, pausing a few seconds between each one, until the picture returns.

Check to be sure the HDMI cable is connected to your television set and the HD or HD/DVR set-top box.

If you still do not have a picture, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

I am unable to view my DVR recordings when pressing the LIST button on my remote.

Unplug your DVR set-top box from the power source, count to 10, then plug the power cord back in.

Press the LIST button on your remote. If you still do not have any programs appearing, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

SKT offers the following types of set-top boxes:

  1. Motorola DCT 2500 – Standard Digital Set-Top Box
  2. Motorola DCH 200 – Standard Digital Set-Top Box
  3. Motorola DCH 6416 – High Definition/DVR Set-Top Box
CableCARD Instructions 2016-12-09T04:32:51+00:00

Thank you for purchasing SKT Cable entertainment. The following instructions will guide you through the selfinstallation of your CableCARD:

CableCARD Self-Installation Instructions

1. After inserting the CableCARD into your TV or TiVo, you will see a screen that looks similar to the example below. At this point, please contact an SKT Service Representative at 866.584.2655, and they will be happy to assist you with the remaining steps necessary to activate your card. SKT Service Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. If you would like to activate your CableCARD outside of these hours, please contact us during business hours, and we will arrange an appointment for your installation. If you are installing your CableCARD using TiVo, we have enclosed additional instructions from TiVo for your convenience.

In order to start cable service for this device, please contact your cable provider:

CableCARD™: 000-385-880-105-4

Host: 071-848-735-181-5

Data: 245-312-199-64

Unit Address: 000-03585-80105-238

2. At this point, you will read each set of numbers to your SKT Service Representative, who will enter the information into our systems and complete the final steps to activate your CableCARD.

3. Once the information has been entered, it will take approximately 15 minutes for the CableCARD to update and download the channel information.

4. Please provide your SKT Service Representative with a contact number so that we can place a follow-up call within 30 minutes to ensure your service is working correctly.

Again, thank you for choosing SKT as your entertainment provider. If you have any questions regarding your SKT services, or if you would like to receive additional programming, please feel free to contact us at 866.584.2655.

SKT Customer Care
128 N. Gorin
Clearwater, Kansas 67026

SKT Service Contact Number: 866.584.2655

Hours: Monday through Friday — 8:00 a.m. to 5:00 p.m.

Closed Captioning Notice 2016-03-31T18:04:04+00:00

Closed Captioning Notice

For Closed Captioning concerns, please use the following contact information:

During Business Hours: 7:30 a.m. – 5:30 p.m. Monday – Friday

SKT Service
Phone: 866.584.2655
Fax: 620.584.6401
E-mail: dispatch@sktcompanies.com

After Business Hours:
SKT Service Telephone: 800.968.1855
E-mail: dispatch@sktcompanies.com

Written Closed Captioning complaints should be directed to the following:

Donna Van Allen
Director, Customer Care
SKT
P.O. Box 800
Clearwater, KS 67026
E-mail: donna.vanallen@sktcompanies.com
Telephone: 620.584.8351
Fax: 620.584.8393

Before sending a formal written complaint, we recommend you first contact our Service Department. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.

How Do I Purchase a Pay-Per-View Movie or Event? 2016-03-31T18:25:27+00:00

How do I purchase a Pay-Per-View movie or event?

  1. Using your remote control, tune to a channel that displays Pay-Per-View programs. Please refer to your Channel Guide for listings. If you are not authorized to make a Pay-Per-View purchase, please call SKT Customer Care at 888.758.8976.
  2. Once you are tuned to the Pay-Per-View channel you wish to view, press “Enter” on your remote control to purchase.
  3. To confirm your request, press “Enter” again.
  4. Enjoy your Pay-Per-View purchase!

Please contact SKT Customer Care at 888.758.8976 for further assistance with Pay-Per-View settings and purchases. You may also contact SKT Customer Care to make Pay-Per-View purchases via telephone.

(For SKT Telephone Customers in the Atlanta, Beaumont, Burden, Cambridge, Clearwater, Dexter, Elk Falls, Grenola, Latham, Longton, Piedmont, Reece, Rosalia & Viola areas) 2016-04-05T15:49:00+00:00

Telephone Troubleshooting Tips

(For SKT Telephone Customers in the Atlanta, Beaumont, Burden, Cambridge, Clearwater, Dexter, Elk Falls, Grenola, Latham, Longton, Piedmont, Reece, Rosalia & Viola areas)

  • I have dial tone on at least one of my telephones, but not all of them.

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

  • I have dial tone, but I also hear noise or static.

Through a process of elimination, you may find the source of your trouble. Try disconnecting each telephone set and related equipment (answering machine, modem, FAX machines, satellite TV
sett-top box, cordless phones, and security systems) one at a time from the telephone jack. Check for noise on a different telephone set after unplugging each piece of equipment. If the noise stops, the static problem is most likely associated with the last piece of telephone equipment you unplugged. Keep the problem piece of equipment disconnected from the line until it is repaired or replaced. If you continue to hear noise or static throughout the process outlined above, there a good possibility the service problem is associated with your wiring or jacks. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

  • I don’t have dial tone on any of my telephones.

Determine whether the problem is inside your home or in the wiring outside by unplugging each phone and related equipment (answering machine, modem, FAX machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet,  leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear dial tone, there’s a good possibility the service problem is associated with SKT outside wiring or equipment.

  • I can’t receive telephone calls even though I have dial tone.

It’s possible that Call Forwarding has been activated on your phone. Dial *73 to disable the Call Forwarding feature.

It’s also possible that Do Not Disturb feature has been activated on your phone.  Dial *79 to disable the Do Not Disturb feature.

If you still cannot receive telephone calls, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

  • I can’t make long distance calls even though I have dial tone.

Are you attempting to call one particular number? Are you receiving a message or error code when dialing long distance? If so, contact your long distance carrier for assistance. If your long distance service is with SKT WorldLink, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

(For SKT Telephone Customers in the Belle Plaine, Cedar Vale, Howard, Leon, Moline & Severy areas) 2016-12-09T04:32:51+00:00

Telephone Troubleshooting Tips

(For SKT Telephone Customers in the Belle Plaine, Cedar Vale, Howard, Leon, Moline & Severy areas)

  • I have dial tone on at least one of my telephones, but not all of them.

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.

  • I have dial tone but I also hear noise or static.

Through a process of elimination, you may find the source of your trouble. Try disconnecting each telephone set and related equipment (answering machine, FAX machines, satellite TV set-top boxes, cordless phones, and security systems) one at a time from the telephone jack. Check for noise on a different telephone set after unplugging each piece of equipment. If the noise stops, the static problem is most likely associated with the last piece of telephone equipment you unplugged. Keep the problem piece of equipment disconnected from the line until it is repaired or replaced. If you continue to hear noise or static throughout the process outlined above, it is likely the service problem is associated with your wiring or jacks. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If the service problem is related to SKT outside wiring or equipment, no additional charges will apply.

  • I don’t have dial tone on any of my telephones.

Plug a good corded phone into telephone Line 1 in the back of the ARRIS modem. This will help determine whether the problem is inside your home or in the wiring outside your home.

If you hear dial tone, then start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack. Try disconnecting each telephone set and related equipment (answering machine, FAX machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

If you do not hear dial tone, press and hold the RESET button for 5 seconds with a pen tip on the back of the modem. Once lights are back on, check for dial tone on the front of modem.

After modem reset, and you still don’t have dial tone, there is a good possibility the service problem is associated with SKT outside wiring or equipment, and no additional charges will apply.

  • I can’t receive telephone calls even though I have dial tone.

It’s possible that Call Forwarding has been activated on your phone. Dial *73 to disable the Call Forwarding feature.

It’s also possible that Do Not Disturb has been activated on your phone.  Dial *79 to disable the Do Not Disturb feature.

If you still cannot receive telephone calls, please contact the SKT Service Department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

  • I can’t make long distance calls even though I have dial tone.

Are you attempting to call one particular number? Are you receiving a message or error code when dialing long distance? If so, contact your long distance carrier for assistance. If your long distance service is with SKT WorldLink, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

What Should I Do if I Have No Dial Tone? 2016-03-11T17:37:06+00:00

Determine whether the problem is inside your home or in the wiring outside your home. Try disconnecting each telephone set and related equipment (answering machine, modem, fax machines, satellite TV set-top box, cordless phones, and security systems) one at a time from the telephone jack.

Start the process of elimination with equipment that is also plugged into an electrical outlet. Since there is a greater probability of problems associated with equipment that is also plugged into an electrical outlet, leave this device unplugged from the telephone jack.

Check for dial tone on another set that is still plugged in. If possible, use a telephone that is not cordless or does not require connection to an electrical outlet.

If you hear a dial tone, your service is restored. The last set you unplugged is most likely the source of the problem and should be disconnected from the line until it is repaired or replaced.

If you do not hear a dial tone there’s a good possibility the service problem is associated with SKT outside wiring or equipment.

Do I qualify for the Lifeline Telephone Assistance Program? 2016-12-09T04:32:52+00:00
Kansas Relay Center Information 2016-12-09T04:32:52+00:00

kansas-relay

Billing Questions 2016-04-01T16:02:29+00:00

BILLING QUESTIONS

When is my bill due?

We mail all billings on the 1st of each month and payment is due upon receipt. Payments that are not received in our office by the 15th of the month are considered delinquent. If for some reason you are not able to make your payment by the 15th of the month, we would be happy to work out a payment arrangement with you. You may make an arrangement by calling our customer care department.

I just received my first bill and it is higher than I had expected.

Your bill reflects charges in advance for the current month. Since this is your first bill, you may also have pro-rated charges for services received last month, as well as any one-time charges such as the telephone connection fees or the cable connection fees. If you have any questions regarding the details of your billing, please do not hesitate to contact a customer care representative.

Why is my payment not showing on the billing I just received?

SKT customers’ accounts are processed for billing on the 20th of each month. Any transactions made after the 20th of each month will be reflected on the next billing cycle. For instance, if your payment was made on the 21st of June, it will not be reflected on the printed bill you receive until the August 1 billing cycle.

I forgot to pay my bill last month and my services were disconnected. Now that I’ve made my payment, when can I expect everything to be reconnected?

Once we receive payment in full, we will issue a reconnect order and your services will be reconnected within three business days.

How Do I Use SKT’s Advanced and Custom Calling Features? 2016-12-09T04:32:52+00:00
E-Mail Information 2016-12-09T04:32:52+00:00

***USERNAME must ALWAYS be your full SKT email address.

 

POP and IMAP server – mail.sktc.net
SMTP server – smtp.sktc.net

 

POP Port 995
IMAP Port 993
SMTP Port 465

 

Setting up an Apple phone or iPad
Open Settings
Mail Contacts and Calendars
Add Account
Other
Add Mail Account
INCOMING MAIL SERVER:  mail.sktc.net
Username is the full SKT email XXXXX@sktc.net
OUTGOING MAIL SERVER:  smtp.sktc.net
Tap Save

 

Setting up an Android phone or tablet
Go to Apps and Settings
Select Accounts
Add Account
Email
Enter your FULL email address and password
Choose manual set up
Select IMAP
Fill in all fields (email, username

[use email again], password
IMAP server – smtp.sktc.net
Security type – choose SSL
Port – 465
Check the box for Require sign-in
Email and password
What is a Virus Scanner and Why Do I Need One? 2016-04-11T19:54:34+00:00

– A  virus can come in attached to an e-mail, on a CD, and also via an infected website. Once on your computer, viruses can be responsible for a variety of things, from changing your wallpaper (irritating but not dangerous) to deleting files at random on your machine and replacing them with infected copies that have the potential of affecting your computer’s performance.

– Anti-virus software packages operate in many different ways, depending on how the vendor chooses to implement their software. What they all have in common, however, is the ability to look for patterns in files (or in the memory) to indicate the possible presence of a known virus.   New viruses are discovered daily. The effectiveness of anti-virus software is dependent on having the latest virus profiles installed on your computer.

SKT’s Internet Security Suite includes a built-in, anti-spyware utility. Click here for pricing and more information about the SKT Internet Security Suite.

The following are some websites to download free virus removal software. SKT DOES NOT ENDORSE OR SUPPORT ANY OF THE FOLLOWING PROGRAMS. We are simply providing information about options for removing and controlling viruses.

www.symantec.com
www.trend.com
www.f-secure.com
www.grisoft.com – (free version available)
www.sophos.com

What is a Pop-up? How Do I Stop Pop-ups? 2016-04-08T16:41:25+00:00

From Webopedia:

A pop-up ad is a type of window that appears on top of (over) the browser window of a website that a user has visited. In contrast to a pop-under ad, which appears behind (in back of) the browser window, a pop-up is more obtrusive, as it covers other windows, particularly the window that the user is trying to read. Pop-up ads are used extensively in advertising on the Web, though advertising is not the only application for pop-up windows.

Programs That Stop Pop-Ups:

Google Toolbar
SKT Internet Security Suite
Also View PC Magazine’s Review Of 6 Other Pop-Up Blockers

SKT Internet Security Suite offers help with pop-up ads.

For additional information please click here:  http://www.webopedia.com/TERM/P/popup_ad.html

Essential Features of ZoneAlarm Security Suite: 2016-12-09T04:32:52+00:00

Does SKT Offer an Internet Security Suite?

SKT is proud to offer a full-service Internet Security Suite. SKT has partnered with Zone Labs to offer easy-to-use, comprehensive protection against hackers, spyware, worms, identity thieves, spam, offensive content, and much more. Enjoy your time on the Internet without the worries.

Based on the award-winning ZoneAlarm firewall, ZoneAlarm Internet Security Suite includes antivirus, anti-spyware, anti-spam, parental control, privacy protection, instant messaging security, and more. ZoneAlarm Internet Security Suite comes with out-of-box default security settings. Within minutes, your computer is safe from Internet hazards and cybercriminals. Plus, it’s flexible and customizable so you can program only the features needed and set the security levels that are appropriate for your online activities.

 
SKT offers the protection of ZoneAlarm Security Suite for $4.95 per month. Purchase and download ZoneAlarm Security Suite today at http://myaccount.sktc.net.

Essential Features of ZoneAlarm Security Suite:

Award-Winning Firewall

Easy-to-use firewall blocks hackers and other unknown threats:

  • Intrusion Blocking systematically identifies hackers and blocks access attempts.
    Stealth Mode automatically makes your computer invisible to anyone on the Internet.
    Automatic Program Configuration provides safety and simplicity by automatically configuring programs.
    Automatically decides whether to allow or deny Internet access to individual programs.
    Expert Controls gives savvy users precise control over security settings.

Comprehensive Anti-Virus Protection

Stops viruses and worms, and protects against emerging viruses before they attack.

  • “Set and Forget” Anti-Virus protection automatically scans e-mails and files for viruses and removes them for you.
  • Automatic Updates protect you from the latest known security threats without you needing to remember to update your anti-virus solution.
  • Award-winning Anti-Virus Technology secures your PC against known viruses and worms, and, in conjunction with a firewall, protects you against Trojans and identity-theft tools such as keystroke logging programs.
  • Sophisticated Logic helps provide a first line of defense by using pattern-based technology to identify potential viruses even before they’ve turned into a major outbreak.

 

Content Protection/Parental Control

Allows parents to protect their children from pornography, violence, and other dubious online content.

  • Blocks inappropriate Web content dynamically, staying current with the tens of thousands of new offensive sites that spring up weekly, without requiring users to download large files.
  • Web Site Filtering allows parents and business owners to block access to entire categories of sites that feature offensive content.
  • Dynamic database evolves to keep up with scams and dirty tricks.
  • Users may choose to block ads, control cookies and scan and remove third-party tracking cookies that violate users’ privacy. Users may also allow cookies from trusted sites to remain on their PC.

 

Powerful Identity & Privacy Protection

Protects against identity theft and online profiling.

  • ID Lock prevents your personal data from leaving your computer without your approval.
  • Ad Blocking automatically stops pop-up ads so you can surf in peace.
  • Security Scanner scans your hard drive for adware cookies and deletes them with a single click.
  • Hacker ID anonymously tracks hacker attempts on your PC and allows you to report offenders to the Internet Service Providers.
  • Cookie Control prevents incoming adware from being installed on your PC, yet allows cookies from trusted sites.

Essential E-mail Security

Quarantines suspicious e-mail attachments and blocks outbound messages containing potential viruses.

  • Inbound MailSafe automatically quarantines suspicious e-mail attachments, preventing them from auto-launching or being opened by accident.
  • Outbound MailSafe automatically monitors outgoing e-mail and halts messages with potential viruses before they’re transmitted. Prevents worms and viruses from sending infected e-mails to everyone in your address book.

 

Communication Protection

Protects users of the most popular IM services and shields you from IM spammers, thieves, and online predators. Blocks access to offensive Web site content.

  • Instant Message Encryption prevents instant messages – even those sent between different services – from being monitored by encrypting them.
    Inbound and Outbound Protection blocks IM spam, hackers, thieves, and online predators, giving parents peace of mind when their children are instant messaging.

Anti-Phishing & Spam Blocker

Anti-Phishing & Spam Blocker automatically stops dangerous phishing e-mails and spam from getting into your inbox. Plus, they constantly adapt to the ever-changing techniques of professional spammers – protecting you against the latest “phishing” schemes.

  • Intelligent Fraud Protection automatically identifies and isolates e-mail scams – even the latest “phisher” e-mails.
  • Auto Spam Blocking adapts to the changing techniques of professional spammers to rid your inbox of the latest junk e-mails.
  • Suspicious and potentially dangerous e-mails are directly routed to a dedicated ZoneAlarm Fraudulent Mail Folder, shielding you from potentially devastating scams.
  • Set & Forget E-mail Protection lets you automatically and continually updates your “blocked” lists of spammers.

System Requirements:

  • Windows XP:
    XP Service Pack 2 or 3
    1 GHz processor or higher
    Minimum system RAM: 1 GB
  • Windows Vista/Windows 7 (32-bit/64-bit):
    Service Pack 1 or 2 (Vista only)
    2 GHz processor or higher
    Minimum system RAM: 2 GB
  • 250 MB of available hard disk space
  • Internet access
  • Supported protocols for e-mail scanning: POP3 and IMAP4 for incoming; SMTP for outgoing