Cable TV Help

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Cable TV Help 2017-07-05T15:13:31+00:00
How do I purchase a Pay-Per-View movie or event?

  1. Using your remote control, tune to a channel that displays Pay-Per-View programs. Please refer to your Channel Guide for listings. If you are not authorized to make a Pay-Per-View purchase, please call SKT Customer Care at 888.758.8976.
  2. Once you are tuned to the Pay-Per-View channel you wish to view, press “Enter” on your remote control to purchase.
  3. To confirm your request, press “Enter” again.
  4. Enjoy your Pay-Per-View purchase!

 

Please contact SKT Customer Care at 888.758.8976 for further assistance with Pay-Per-View settings and purchases. You may also contact SKT Customer Care to make Pay-Per-View purchases via telephone.

Closed Captioning Notice

For Closed Captioning concerns, please use the following contact information:

During Business Hours: 8:00 a.m. – 5:00 p.m. Monday – Friday

SKT Service
Phone: 866.584.2655
Fax: 620.584.6401
Email: dispatch@sktcompanies.com

After Business Hours:
SKT Service Telephone: 800.968.1855
Email: dispatch@sktcompanies.com

Written Closed Captioning complaints should be directed to the following:

Donna Van Allen
Director, Customer Care
SKT
P.O. Box 800
Clearwater, KS 67026
Email: donna.vanallen@sktcompanies.com
Telephone: 620.584.8351
Fax: 620.584.8393

Before sending a formal written complaint, we recommend you first contact our Service Department. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.

Thank you for purchasing SKT Cable entertainment. The following instructions will guide you through the selfinstallation of your CableCARD:

CableCARD Self-Installation Instructions

1. After inserting the CableCARD into your TV or TiVo, you will see a screen that looks similar to the example below. At this point, please contact an SKT Service Representative at 866.584.2655, and they will be happy to assist you with the remaining steps necessary to activate your card. SKT Service Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. If you would like to activate your CableCARD outside of these hours, please contact us during business hours, and we will arrange an appointment for your installation. If you are installing your CableCARD using TiVo, we have enclosed additional instructions from TiVo for your convenience.

In order to start cable service for this device, please contact your cable provider:

CableCARD™: 000-385-880-105-4

Host: 071-848-735-181-5

Data: 245-312-199-64

Unit Address: 000-03585-80105-238

2. At this point, you will read each set of numbers to your SKT Service Representative, who will enter the information into our systems and complete the final steps to activate your CableCARD.

3. Once the information has been entered, it will take approximately 15 minutes for the CableCARD to update and download the channel information.

4. Please provide your SKT Service Representative with a contact number so that we can place a follow-up call within 30 minutes to ensure your service is working correctly.

Again, thank you for choosing SKT as your entertainment provider. If you have any questions regarding your SKT services, or if you would like to receive additional programming, please feel free to contact us at 866.584.2655.

SKT Customer Care
112 S. Lee
Clearwater, Kansas 67026-0800

SKT Service Contact Number: 866.584.2655

Hours: Monday through Friday — 8:00 a.m. to 5:00 p.m.

Cable TV Troubleshooting Tips

My TV will not get any channels above Channel 13.

Your TV has lost programming and you will need to reprogram it. On your TV or remote, press MENU, change antenna setting from ANTENNA to CABLE and this should start the auto program option on your TV. SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

Channels 2-6 are snowy.

Check to make sure all your cable connections are tight at the wall and device. Check for any frayed or damaged cable. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the Maintenance plan, you may incur a service charge for repairs performed by a technician.

I have a blue screen on my TV and I do not have an HD TV with a set-top box.

Check to make sure your DVD player is powered off.

Make sure your television set is on Channel 3.  If there is still no picture, press the INPUT or SOURCE button on your remote. Choose the correct source. You may need to try each source until the picture returns.

SKT Cable TV Maintenance will not cover any work by a technician to customer-owned equipment; you may incur a service charge for repairs performed by a technician.

All of my cable channels are snowy.

Have you checked all TVs in the home? If only one TV is having problems, try another TV in that same outlet. This will alert you to a TV problem, cable outlet, or wiring problem. If you subscribe to SKT Cable TV Maintenance, repairs will be made to your cable outlets at no additional charge. If you do not subscribe to the maintenance plan, you may incur a service charge for repairs performed by a technician.

If all TVs in the home are snowy, the trouble is most likely with SKT outside wiring or equipment

My digital cable guide is showing no information.

Unplug your digital set-top box from the power source, count to 10, then plug the power cord back in.

Change the channel to 200 or above and leave it there for about 15 minutes while the programming reloads.

If you still do not have a picture or guide information after 15 minutes, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes and covers necessary maintenance under normal usage conditions.

I don’t have a picture on my HD Channels.

Press the INPUT or SOURCE button on your TV remote. Choose the HDMI input source.  There may be multiple HDMI choices. Try each one, pausing a few seconds between each one, until the picture returns.

Check to be sure the HDMI cable is connected to your television set and the HD or HD/DVR set-top box.

If you still do not have a picture, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

I am unable to view my DVR recordings when pressing the LIST button on my remote.

Unplug your DVR set-top box from the power source, count to 10, then plug the power cord back in.

Press the LIST button on your remote. If you still do not have any programs appearing, please call the SKT Service department at 888.758.8976, or after SKT business hours, please call 800.968.1855.

SKT retains ownership of all set-top boxes, and covers necessary maintenance under normal usage conditions.

SKT offers the following types of set-top boxes:

  1. Motorola DCT 2500 – Standard Digital Set-Top Box
  2. Motorola DCH 200 – Standard Digital Set-Top Box
  3. Motorola DCH 6416 – High Definition/DVR Set-Top Box